When a trade fails, we apply punishments to the user at fault. These are in place to ensure trades go through smoothly and to prevent disruptions when trading on CSGOEmpire. These penalties are also exponential to discourage repeat offenses.

1. For the first failed trade, a 1% fee is charged, other active listings are canceled, and a 30-minute trading cooldown is applied

2. For the second failed trade, a 2% fee is charged, other active listings are canceled, and a 1-hour trading cooldown is applied

3. For the third failed trade, a 4% fee is charged, other active listings are canceled, and a 2-hour trading cooldown is applied

For auction listings only, a price-lock is applied to any items preventing the seller from re-listing the item for more than the failed trade value for 1 week.

1. For the first failed trade, a 1% fee is charged, and a 30-minute trading cooldown is applied

2. For the second failed trade, a 2% fee is charged, and a 1-hour trading cooldown is applied

3. For the third failed trade, a 4% fee is charged, and a 2-hour trading cooldown is applied

The fees cap out at 50% of the item/bid value, the cooldowns cap out at 50 hours, & the punishments reset after 48 hours of no failed trades. The minimum fee is 0.5 coins, or the full item value - whichever is lower.

We appreciate that not every trade that fails is intentional. If you feel a punishment has been unfairly applied, or you simply made a mistake, contact our support team. They'll evaluate your overall trade completion rate and the likelihood of any abuse before offering a refund/reversal.