When a trade fails, we apply punishments to the user at fault. These are in place to ensure trades go through smoothly and to prevent disruptions when trading on CSGOEmpire.
These penalties are also exponential to discourage repeat offenses.
Reversing a trade using Steam's new feature will lead to your account being permanently restricted from our P2P system.
Depositor punishments
If you do not confirm that the item has been sent within the time given, or lose a dispute, the below penalties will apply:
1. For the first failed trade, a 1% fee is charged and a 30-minute trading cooldown is applied
2. For the second failed trade, a 2% fee is charged and a 1-hour trading cooldown is applied
3. For the third failed trade, a 4% fee is charged and a 2-hour trading cooldown is applied
For auction listings only, a price-lock is applied to any items preventing the seller from re-listing the item for more than the failed trade value for 1 week.
Withdrawer punishments
If you do not confirm that the item has been received within the time given, or lose a dispute, the below penalties will apply:
1. For the first failed trade, a 1% fee is charged, and a 30-minute trading cooldown is applied
2. For the second failed trade, a 2% fee is charged, and a 1-hour trading cooldown is applied
3. For the third failed trade, a 4% fee is charged, and a 2-hour trading cooldown is applied
The fees cap out at 50% of the item/bid value, the cooldowns cap out at 50 hours, & the punishments reset after 48 hours of no failed trades. The minimum fee is 0.5 Empire Coins, or the full item value - whichever is lower.
Examples:
Failed trades | Cooldown time | Fee |
1 | 30 minutes | 1% |
2 | 1 hour | 2% |
3 | 2 hours | 4% |
4 | 4 hours | 8% |
5 | 8 hours | 16% |
6 | 16 hours | 32% |
7 | 32 hours | 50% (max) |
8 | 50 hours (max) | 50% (max) |
We appreciate that not every trade that fails is intentional. If you feel a punishment was unfairly applied, contact our support team and they'll evaluate your situation.
Trade Reversal Punishments
Reversing a trade through Steam is against our trading policy. Reversals cause unnecessary hassle & they make the marketplace unreliable. As a result, any trade reversal will result in permanent account restrictions.
Seller punishments
If you reverse a trade after it’s completed, your account will be permanently blocked from the marketplace. Your account rewards will be forfeited to cover any negative balance used in instant credits. The buyer for your skin will be refunded.
Buyer punishments
If you reverse a trade after it’s completed, your account will be permanently blocked from the marketplace. Buyers won't be refunded for purchases they reverse - sellers will be credited regardless.