If you get an error when withdrawing crypto saying your account needs to be manually reviewed, there are a few reasons why this could be happening. Below are a couple of examples.
Your account needs to complete a KYC check
If you haven't completed a KYC check on your account and you're getting this error, it means you'll need to KYC verify your account before being able to withdraw more Empire Coins via crypto.
Typically, these checks are only required once you've withdrawn 4500 Empire Coins via crypto (in total), but our security system can trigger these checks before this limit in some cases.
To complete this check, click on your name on the top right of the site and you'll see an 'ID Verification' tab. If you have any issues or questions about the checks, please reach out to support.
You're making a withdrawal after a cash/crypto deposit with no wagering
Since we don't allow the site to be used as a crypto exchange, you can't make a crypto withdrawal instantly after depositing with cash (Gift codes, credit cards etc) or crypto. You can view more information about this here: https://csgoempire.com/tos#trading
In these cases, you'll need to withdraw via CS skins or contact support if this was triggered unfairly. If we see that you're using the site as a crypto exchange, crypto withdrawals and tips may be blocked on your account.
If you don't feel that either of the above examples apply, please get in touch with our support team who can have a look for you.
We can't share the reason for every single decline otherwise people would understand how to get around our security system, which defeats the purpose of it. We do our best to reduce false positives to make withdrawals as smooth as possible.