In some cases, we'll ask users to complete KYC checks to allow further crypto withdrawals.
Usually, these checks are required after a customer has withdrawn 4500 coins via crypto in total. There are some scenarios where our security system will require these checks to be completed before this limit is reached.
These checks have to be completed to comply with certain laws and regulations, where you'll need to provide the following documents:
Proof of ID
A live picture of a passport, drivers license or ID card
Proof of address
A live picture (or upload a .PDF) of an official letter/document, such as a bank statement or utility bill. This must show your full name and address, and was issued in the last 90 days.
We complete these checks via Checkin, and our system is automated. You'll be notified if you need to complete these checks and an 'ID Verification' tab will appear on your profile page.
Our support team is on hand to help you complete these checks if you're facing any issues.