# CSGOEmpire Help Centre

> Find answers to frequently asked questions below!

## Account

- [Can I use multiple accounts?](https://help.csgoempire.com/en/articles/5911941-can-i-use-multiple-accounts.md): Information about using multiple accounts on the site
- [How do I link my Steam account?](https://help.csgoempire.com/en/articles/10189588-how-do-i-link-my-steam-account.md): This guide is for users who signed up on CSGOEmpire using an email and a password.
- [Linking an email to your Empire account](https://help.csgoempire.com/en/articles/10189598-linking-an-email-to-your-empire-account.md): This guide is for users looking to add email login as an alternative way to access their existing CSGOEmpire account.
- [How do I send or receive a tip?](https://help.csgoempire.com/en/articles/8694541-how-do-i-send-or-receive-a-tip.md): Information about how customers can send and receive tips
- [You cannot tip this user right now](https://help.csgoempire.com/en/articles/8694549-you-cannot-tip-this-user-right-now.md): Information about why tips are sometimes rejected and what to do
- [Responsible gambling](https://help.csgoempire.com/en/articles/5683330-responsible-gambling.md): Resources for problem gambling help
- [Can I ban my account?](https://help.csgoempire.com/en/articles/5411847-can-i-ban-my-account.md): Information about account bans and how we handle them
- [My account was unfairly banned](https://help.csgoempire.com/en/articles/5411862-my-account-was-unfairly-banned.md): Information about how you can appeal a ban
- [How is my account secure?](https://help.csgoempire.com/en/articles/5411835-how-is-my-account-secure.md): Information about how we handle account security
- [How do phishing sites work?](https://help.csgoempire.com/en/articles/5411874-how-do-phishing-sites-work.md): Information about how phishing sites work and gain access to your account
- [My account has been compromised](https://help.csgoempire.com/en/articles/5411839-my-account-has-been-compromised.md): Information about how to secure your account if it has been compromised.
- [What is 2FA?](https://help.csgoempire.com/en/articles/5374079-what-is-2fa.md): Information about our 2FA system.
- [How do I enable 2FA?](https://help.csgoempire.com/en/articles/5374094-how-do-i-enable-2fa.md): Instructions on how to enable 2FA on your account
- [How do I reset my 2FA?](https://help.csgoempire.com/en/articles/5374110-how-do-i-reset-my-2fa.md): Instructions on how to reset 2FA on your account

## Counter-Strike Deposits & Withdrawals

- [How does the P2P \(player to player\) system work?](https://help.csgoempire.com/en/articles/5341467-how-does-the-p2p-player-to-player-system-work.md): Explanation of our player to player Counter-Strike trading system
- [30 minute auction update \(8th May 2024\)](https://help.csgoempire.com/en/articles/9117575-30-minute-auction-update-8th-may-2024.md): Information about the update to auction trades reducing the time from 12 hours to 30 minutes
- [Item privacy toggle](https://help.csgoempire.com/en/articles/10508998-item-privacy-toggle.md): Information on the marketplace's privacy protection toggle
- [Trade protection update](https://help.csgoempire.com/en/articles/11792613-trade-protection-update.md): Information about the Steam update on protecting trades and how we have changed our system to keep trading secure
- [Trade Tracking \(Desktop Guide\)](https://help.csgoempire.com/en/articles/10738502-trade-tracking-desktop-guide.md): Automated trade tracking for P2P CS skin trades
- [Trade Tracking \(Mobile Guide\)](https://help.csgoempire.com/en/articles/15830596-trade-tracking-mobile-guide.md): Automated trade tracking for P2P CS skin trades
- [Skin Trading Policy](https://help.csgoempire.com/en/articles/14831414-skin-trading-policy.md): Learn the rules for P2P skin trading, including failed trades, trade reversals, disputes, and possible penalties.
- [How do I deposit? \(Counter-Strike\)](https://help.csgoempire.com/en/articles/5341470-how-do-i-deposit-counter-strike.md): Instructions on how to deposit Counter-Strike items
- [How do I edit my listing price?](https://help.csgoempire.com/en/articles/5341471-how-do-i-edit-my-listing-price.md): Instructions on how to apply a custom price to an item
- [Auction listings & limits](https://help.csgoempire.com/en/articles/8460197-auction-listings-limits.md): Information about how our auction limits and listing system works.
- [How do I use Telegram notifications?](https://help.csgoempire.com/en/articles/5376331-how-do-i-use-telegram-notifications.md): Information about how you can use Telegram to be notified about new trades
- [Instant Credit Limit](https://help.csgoempire.com/en/articles/11916422-instant-credit-limit.md): Get coins instantly for your P2P skin deposits
- [How do I withdraw? \(Counter-Strike\)](https://help.csgoempire.com/en/articles/5341485-how-do-i-withdraw-counter-strike.md): Instructions on how to withdraw Counter-Strike items.
- [Can I cancel a withdrawal?](https://help.csgoempire.com/en/articles/7436880-can-i-cancel-a-withdrawal.md): Information about allowing buyers to cancel withdrawals after 30 minutes
- [Do I need to wager to withdraw? \(Counter-Strike Skins\)](https://help.csgoempire.com/en/articles/5366975-do-i-need-to-wager-to-withdraw-counter-strike-skins.md): Information about wagering Empire Coins to unlock Counter-Strike withdrawals.
- [When am I charged for an item?](https://help.csgoempire.com/en/articles/6100786-when-am-i-charged-for-an-item.md): Information about when Empire Coins are taken for a withdrawal.
- [How long does a withdrawal take? \(Counter-Strike\)](https://help.csgoempire.com/en/articles/5494493-how-long-does-a-withdrawal-take-counter-strike.md): Information about how long it takes to complete a Counter-Strike withdrawal
- [Can I cancel an active trade?](https://help.csgoempire.com/en/articles/5341518-can-i-cancel-an-active-trade.md): Information about cancelling a trade once it's active
- [How are prices calculated?](https://help.csgoempire.com/en/articles/5374190-how-are-prices-calculated.md): Information about how we determine item prices.
- [How do I update my trade URL?](https://help.csgoempire.com/en/articles/5367000-how-do-i-update-my-trade-url.md): Instructions on how to update your trade URL
- [Trade punishments](https://help.csgoempire.com/en/articles/5276311-trade-punishments.md): The punishments we give out for failed trades
- [Are there any trading fees?](https://help.csgoempire.com/en/articles/8494315-are-there-any-trading-fees.md): Information about whether we charge fees when trading CSGO items on the site

## Deposits

- [Counter-Strike deposits](https://help.csgoempire.com/en/articles/8651842-counter-strike-deposits.md): Information about Counter-Strike skin deposits
- [Crypto confirmations](https://help.csgoempire.com/en/articles/5341763-crypto-confirmations.md): Information about how many confirmations are needed on crypto payments for the Empire Coins to be added to your account.
- [What is the minimum deposit? \(Crypto\)](https://help.csgoempire.com/en/articles/5411824-what-is-the-minimum-deposit-crypto.md): Information about minimum deposit amounts via crypto.
- [What crypto networks do you support? \(Deposit & Withdraw\)](https://help.csgoempire.com/en/articles/6121707-what-crypto-networks-do-you-support-deposit-withdraw.md): Information about what networks we support for crypto deposits and withdrawals.
- [What payment methods do you offer?](https://help.csgoempire.com/en/articles/5341533-what-payment-methods-do-you-offer.md): Information about what deposit methods we have on offer
- [How long do payments take?](https://help.csgoempire.com/en/articles/5341762-how-long-do-payments-take.md): Timescales for cash deposit methods
- [Payment fees](https://help.csgoempire.com/en/articles/5341544-payment-fees.md): Information about fees on some payment methods

## Withdrawals

- [Counter-Strike withdrawals](https://help.csgoempire.com/en/articles/8651862-counter-strike-withdrawals.md): Information about Counter-Strike skin withdrawals
- [What crypto can I withdraw with?](https://help.csgoempire.com/en/articles/5366956-what-crypto-can-i-withdraw-with.md): A list of crypto withdrawal methods that we currently offer
- [Do I need to wager to withdraw? \(Crypto\)](https://help.csgoempire.com/en/articles/5366986-do-i-need-to-wager-to-withdraw-crypto.md): Information about wagering coins to unlock crypto withdrawals
- [KYC checks](https://help.csgoempire.com/en/articles/5349729-kyc-checks.md): Information about why and when we require KYC checks to be completed.
- [How are the fees calculated?](https://help.csgoempire.com/en/articles/5349832-how-are-the-fees-calculated.md): Information about our crypto withdrawal fee structure.
- [How do I sell my crypto?](https://help.csgoempire.com/en/articles/5366952-how-do-i-sell-my-crypto.md): Information about how to sell cryptocurrency for cash
- [Account under manual review](https://help.csgoempire.com/en/articles/5911936-account-under-manual-review.md): Some examples of why an account may be under manual review.

## Gamemodes

- [Leaderboard/Races](https://help.csgoempire.com/en/articles/8124764-leaderboard-races.md): Information about our leaderboard race competition
- [XP & Bonus cases](https://help.csgoempire.com/en/articles/6089429-xp-bonus-cases.md): Information about the XP and bonus cases on offer on our gamemodes.
- [How are bonus cases fair?](https://help.csgoempire.com/en/articles/8474158-how-are-bonus-cases-fair.md): Information about how bonus cases are provably fair
- [How are daily cases fair?](https://help.csgoempire.com/en/articles/10460876-how-are-daily-cases-fair.md): Information about how daily cases are provably fair
- [Daily cases](https://help.csgoempire.com/en/articles/10491100-daily-cases.md): Information about our daily cases bonus system
- [How is roulette fair?](https://help.csgoempire.com/en/articles/8474037-how-is-roulette-fair.md): Information about how roulette is provably fair
- [What's the house edge? \(Roulette\)](https://help.csgoempire.com/en/articles/5349701-what-s-the-house-edge-roulette.md): The house edge on roulette
- [What's the max bet? \(Roulette\)](https://help.csgoempire.com/en/articles/5391897-what-s-the-max-bet-roulette.md): The maximum amounts you can bet on roulette.
- [What are the match betting rules?](https://help.csgoempire.com/en/articles/5344494-what-are-the-match-betting-rules.md): Information about where you can find our match betting rules.
- [Can you cancel my bet?](https://help.csgoempire.com/en/articles/5344489-can-you-cancel-my-bet.md): Information about cancelling match bets
- [Match betting limits](https://help.csgoempire.com/en/articles/5392231-match-betting-limits.md): Information about match betting limits
- [A bet within my combo bet was cancelled](https://help.csgoempire.com/en/articles/5392182-a-bet-within-my-combo-bet-was-cancelled.md): How we handle cancelled bets within a combo bet.
- [Can you add a match?](https://help.csgoempire.com/en/articles/8694689-can-you-add-a-match.md): Information about requesting matches to be added on match betting
- [Can I cash out my bet?](https://help.csgoempire.com/en/articles/8698082-can-i-cash-out-my-bet.md): Information about cash outs on match bets.
- [Bet builder](https://help.csgoempire.com/en/articles/8699192-bet-builder.md): Information about the bet builder option for match betting.
- [System bets](https://help.csgoempire.com/en/articles/9790405-system-bets.md): Information about system bets for match betting.
- [Free bets \(Match Betting\)](https://help.csgoempire.com/en/articles/9790426-free-bets-match-betting.md): Information about free bets for match betting
- [What's the house edge? \(Cases & Case Battles\)](https://help.csgoempire.com/en/articles/8504967-what-s-the-house-edge-cases-case-battles.md): The house edge on cases and case battles
- [How are case openings fair?](https://help.csgoempire.com/en/articles/8504970-how-are-case-openings-fair.md): Information about how case openings are provably fair
- [How are case battles fair?](https://help.csgoempire.com/en/articles/9030391-how-are-case-battles-fair.md): Information about how case battles are provably fair
- [How is coinflip fair?](https://help.csgoempire.com/en/articles/8474076-how-is-coinflip-fair.md): Information about how coinflip is provably fair
- [What's the house edge? \(Coinflip\)](https://help.csgoempire.com/en/articles/5349690-what-s-the-house-edge-coinflip.md): The house edge on coinflip
- [What's the max bet? \(Coinflip\)](https://help.csgoempire.com/en/articles/5391901-what-s-the-max-bet-coinflip.md): The maximum amount you can bet on coinflip.
- [Coinflip updates \(30th May 2023\)](https://help.csgoempire.com/en/articles/7958851-coinflip-updates-30th-may-2023.md): Information about what's changed with the recent updates to coinflip

## Referral system

- [How does our referral system work?](https://help.csgoempire.com/en/articles/8154475-how-does-our-referral-system-work.md): Information about our referral system and how it works.
- [How do I claim a code?](https://help.csgoempire.com/en/articles/8154486-how-do-i-claim-a-code.md): Information about how customers and referrers can claim a referral code
- [Can I change my code?](https://help.csgoempire.com/en/articles/8154496-can-i-change-my-code.md): Information about how customers and referrers can change a referral code

## About CSGOEmpire

- [Who's behind CSGOEmpire?](https://help.csgoempire.com/en/articles/5332354-who-s-behind-csgoempire.md): Some information on the people behind the site
- [Is the site legal?](https://help.csgoempire.com/en/articles/5332368-is-the-site-legal.md): Information about the legality of the site
- [How are the results fair?](https://help.csgoempire.com/en/articles/5332372-how-are-the-results-fair.md): Information about how our provably fair systems work
- [Why are some countries blocked?](https://help.csgoempire.com/en/articles/5332383-why-are-some-countries-blocked.md): Information about certain locations and countries being blocked
- [Can I get a sponsorship?](https://help.csgoempire.com/en/articles/5385174-can-i-get-a-sponsorship.md): Information about how we handle sponsorships and partnerships
- [How much is 1 Empire Coin worth?](https://help.csgoempire.com/en/articles/5487770-how-much-is-1-empire-coin-worth.md): Information about how much each Empire Coin is worth